Question 1

Do you ship to the United States?

Accepted Answer

Yes, MØSAÏS delivers parcels all over the world including the United States via FedEx. All orders are processed within 5 to 10 working days. Free shipping is available for orders above €295, and €25 for orders under €295.

Question 2

Do you ship worldwide?

Accepted Answer

Yes, mosaisparis.com delivers parcels all over the world via FedEx. Once shipped, delivery times may vary depending on the destination country.

Question 3

What materials are MØSAÏS jewelry made from?

Accepted Answer

MØSAÏS jewels are handmade with high-quality materials designed to last. Each piece is meticulously crafted with precision and will naturally evolve over time, including possible changes in oxidation colors and sheen.

Question 4

Are MØSAÏS products handmade?

Accepted Answer

Yes, all MØSAÏS jewelry and accessories are handmade with meticulous attention to detail. Each design is crafted to accompany you throughout your life and develop a unique character over time.

Question 5

Are your pieces suitable for everyday wear?

Accepted Answer

MØSAÏS pieces are designed to be worn regularly, but to preserve their original appearance we recommend removing your jewelry when exercising, swimming, cleaning, or exposing it to chemicals, heat, or steam.

Question 6

How do I care for my MØSAÏS jewelry?

Accepted Answer

Handle your jewelry with care, avoid scratching or dropping it, and remove it before cleaning, exercising, swimming, or visiting saunas and steam rooms. Avoid exposure to sulfur, chlorine, and mercury contained in some cosmetics as they can darken silver jewelry. Clean your pieces with a soft cloth and use silver dip to remove tarnish.

Question 7

How should I store my jewelry when I am not wearing it?

Accepted Answer

Keep your jewelry in a dry, dark place, ideally after placing each piece in a separate plastic bag or special cloth bag. This helps protect the surface from scratches, oxidation, and contact with air and moisture.

Question 8

Will my jewelry tarnish or oxidize?

Accepted Answer

MØSAÏS jewels are designed to last, but oxidation colors and sheen may naturally change over time. This evolution is part of the character of the jewelry. If you prefer to keep the original condition, follow our jewelry care recommendations and clean your pieces regularly.

Question 9

Is your jewelry hypoallergenic?

Accepted Answer

If you have specific metal allergies or sensitivities, we recommend contacting our customer care team at contact@mosaisparis.com for detailed information about the materials used in a particular piece before placing your order.

Question 10

How do I choose the right ring or bracelet size?

Accepted Answer

To choose the correct size, please refer to the size guide available on mosaisparis.com. You can also compare the measurements of an existing ring or bracelet you own, and follow the measurement instructions provided in the guide.

Question 11

Where can I find your size guide?

Accepted Answer

You can find detailed sizing information for rings, bracelets, and other pieces on our Size Guide page at https://www.mosaisparis.com/size-guide/.

Question 12

What product categories does MØSAÏS offer?

Accepted Answer

MØSAÏS offers handmade rings, bracelets, necklaces, chokers, earrings, belts, and pants chains. Pieces are also organized by series, including Asteroid, Fusion, Ghost, Hybrid, Signature Chains, Sirkle, and Strata collections.

Question 13

Do you offer custom or bespoke pieces?

Accepted Answer

Yes, MØSAÏS offers bespoke and custom pieces. You can visit the Bespoke – Custom Pieces section on mosaisparis.com or contact our customer care team at contact@mosaisparis.com for more information about creating a custom design.

Question 14

What payment methods do you accept?

Accepted Answer

MØSAÏS accepts Credit Cards (processed securely via Stripe), PayPal, and Bank Transfer. Payment instructions for bank transfers are provided at checkout and in the order confirmation email.

Question 15

Which currency will I be charged in?

Accepted Answer

All payments and refunds are processed in Euro (EUR). Your card provider or payment service will convert the amount to your local currency using their current exchange rate at the time of processing.

Question 16

How long does shipping take?

Accepted Answer

Orders are processed in Paris, France, from Monday to Friday. Orders are generally processed within 5 to 10 working days. Once shipped via FedEx, delivery times vary by destination country.

Question 17

Can I track my order?

Accepted Answer

Yes. When your order is handed over to FedEx, you will receive an email containing the tracking number (AWB). You can use this number on the official FedEx website to monitor the status of your shipment.

Question 18

What is your return policy?

Accepted Answer

MØSAÏS accepts exchanges or refunds within 14 days from the date you receive your merchandise. Items must be returned in their original condition, unworn, in their original packaging, and with all materials included. To start a return, contact contact@mosaisparis.com with your order number and reason for return.

Question 19

Can I return my order from outside France?

Accepted Answer

Yes, returns are accepted from the same country to which the shipment was originally sent. Please note that we can only accept exchanges from the country where the shipment was delivered. Contact our customer care team for detailed instructions before sending your return.

Question 20

What happens if my order arrives damaged?

Accepted Answer

Packages are fully insured with FedEx against damage, theft, and loss from the moment of dispatch until they are signed for. If your parcel appears damaged or tampered with, please refuse the delivery or sign with the note 'Received unchecked' and contact contact@mosaisparis.com immediately for assistance.

Question 21

Can I visit the MØSAÏS store in Paris?

Accepted Answer

Yes, the MØSAÏS store is located at 18 Rue Charlot, 75003 Paris, France. The store is open from Monday to Saturday, 11:00 am to 7:00 pm.

Question 22

Are there customs duties for international orders?

Accepted Answer

MØSAÏS ships DDU (Delivery Duties Unpaid). This means that any customs duties, foreign taxes, or additional fees applied by the destination country are the responsibility of the customer and will be charged once the parcel reaches its destination. Please contact your local customs office for more information.

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